Thank you for choosing Saltveda. We are committed to delivering our “Veda meets Science” formulations to your doorstep safely and efficiently. Please read our policy below to understand how your order is processed, shipped, and managed.

1. Shipping Policy

Processing Time

  • All orders are processed within 24-48 hours of receiving payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timelines

  • Metro Cities: 2–4 business days.

  • Rest of India: 5–7 business days.

  • Remote Locations: 7–10 business days.

  • Note: Delivery times are estimates and may vary due to external factors like weather, strikes, or courier delays.

Shipping Charges

  • Standard Shipping: We charge a flat fee of ₹50 for orders below ₹499.

  • Free Shipping: We offer FREE Shipping on all orders above ₹499.

Order Tracking

  • Once your order is dispatched, you will receive a tracking link via SMS and Email.

  • You can also track your order directly within the Saltveda App under the “My Orders” section.

2. Cancellation Policy

Before Dispatch

  • You can cancel your order at any time before it has been dispatched from our warehouse.

  • To cancel, please email us at support@tapaveda.com or use the “Cancel Order” button in the App.

  • A full refund will be initiated to your original payment method.

After Dispatch

  • If the order has already been dispatched, we cannot cancel it. You may refuse the delivery at the doorstep, and a refund will be processed after the package returns to us (shipping charges may be deducted).

3. Return & Replacement Policy

Due to the nature of our products (Hygiene & Home Care), we do not accept returns for used or opened products. However, we offer replacements or refunds under the following specific circumstances:

Eligible Conditions for Return/Replacement:

  1. Damaged Product: The package arrived leaking, broken, or crushed.

  2. Wrong Product: You received a product different from what you ordered.

  3. Missing Items: Parts of your order are missing.

  4. Expired Product: The product received is past its expiry date.

How to Request a Return:

  • You must report the issue within 3 days of delivery.

  • Please send an email to support@tapaveda.com with:

    • Order ID.

    • Clear photos/video of the damaged or wrong product.

    • A brief description of the issue.

  • Note: Without video/photo proof of the damage/leakage, we may not be able to process the claim.

4. Refund Process

Once your return request is approved and the item is picked up (if applicable):

  1. Quality Check: Our warehouse team will inspect the returned item.

  2. Refund Initiation: If approved, a refund will be initiated within 24-48 hours.

  3. Credit Timeline: The amount will reflect in your original payment source (Bank/Credit Card/UPI) within 5–7 business days, depending on your bank’s processing speed.

5. Contact Us

If you have any queries regarding your delivery or a refund, our support team is happy to help.

  • Email: support@saltveda.com

  • Phone/WhatsApp: +91-8080052025

  • Operating Hours: Mon–Sat, 10 AM – 6 PM